Safety iResponse is CrisisGo's all-in-one safety and communication platform that unifies panic alerts, mass notification, situational awareness, and accountability so schools and organizations can respond to any emergency with speed and confidence. It combines multi-channel alerting (app, SMS, email, badges, IoT), direct 911 escalation with live floor plans and location data, two-way messaging, real-time student/staff check-in, and a SmartEOC command dashboard into a single coordinated workflow. Originally built for K-12 schools, it's also used by healthcare, higher-ed, corporate campuses, and large venues to replace fragmented safety tools and meet state-mandated compliance requirements.

No, Safety iResponse does not replace 911 or emergency responders. It enhances and accelerates the connection to them by enabling direct 911 escalation with live floor plans and location data, so first responders arrive better informed. The platform is designed to complement existing emergency services by coordinating the on-site response — alerting staff, locking down facilities, tracking accountability — while emergency responders are en route.

Safety iResponse can be used by a wide range of organizations, including:

• K-12 schools (the original and primary market)
• Higher education institutions
• Healthcare facilities
• Corporate campuses
• Manufacturing facilities
• Warehouses and distribution centers
• Large venues
• Industrial sites

Essentially, any organization with a physical footprint that needs coordinated emergency communication, situational awareness, and accountability can benefit from the platform.

Safety iResponse is the neural network of the CrisisGo ecosystem. It receives alerts triggered from products like Safety Intervention Manager and Safety iPass, then routes those alerts to the right people at the right time. When an evacuation is needed, iResponse seamlessly flows into Reunification Manager with the same information and workflow intact — no data re-entry, no disconnected systems. CrisisGo Connect then extends iResponse's SmartEOC to multiple agencies, giving everyone the same real-time picture and situational awareness for complete community safety.

Yes, Safety iResponse is customizable with:

• Custom Alert types with custom alarm tones, icons, receiver lists, and escalation rules
• Custom escalation workflows — define who gets notified, in what order, and through which channels (app, SMS, email, voice, PA, strobes, digital signage)
• Role-based safety checklists — tailor specific action steps for different staff roles during an emergency
• Digital EOPs — digitize Emergency Operations Plans for various crisis types, accessible by role online or offline
• Critical task templates — create unlimited custom task types with assignees, guidance, and overdue reminders
• 3rd-party integration rules — via Alert Gateway or OpenAPI, define how external systems (access control, surveillance, AI, etc.) trigger specific alerts
• Drill workflows — plan, schedule, and customize drill types with drill-marked alerts so staff practice using real protocols without involving emergency services
• Verification workflows — configurable verification steps and escalation paths to reduce false alarms

• Lockdowns (active threat, intruder)
• Lockouts (external threat, secure perimeter)
• Evacuations (fire, gas leak, bomb threat)
• Severe weather (tornado, hurricane, earthquake)
• Medical emergencies
• Hazardous material incidents
• Missing person / child
• Utility failures (power outage, water main break)
• Civil disturbances
• Custom scenarios — organizations can define any emergency type specific to their environment (e.g., chemical spill for manufacturing, active shooter for schools, code blue for healthcare)